Job Description

As a Service Coordinator you are the indispensable link between the customers and the Field Technicians, Submersible Pilots and Instructors. You ensure smooth handling of service requests, diving operations, training and after-sales worldwide. You are responsible for preparing, carrying out and following up on work, which means you play a crucial role in customer satisfaction.

You will get started with:

• Customer service: Answering customer questions regarding service, diving operations and training, both reactive and proactive;
• Technical questions: You answer technical questions, some technical knowledge is desirable, with second-line support from support engineers;
• Aftersales: You supervise the aftersales process, including preparing quotations, invoicing and planning;
• Customer visits: You occasionally visit customers for follow-up and support;
• Work preparation: You prepare accepted requests, organize the mobilization of equipment and personnel, and ensure the purchase of necessary materials and services.
• Service team support: You support the service team in their daily work for optimal execution;
• Information processing: You receive crucial information from the field and inform other departments;
• Reporting: You report to the Division Manager Field Operations & Service and partly replace him in his absence.

Terms & Conditions

• A competitive salary that depends on education, knowledge and experience;
• Travel allowance of € 0.23 km;
• 8% holiday pay;
• U-Boat Worx falls under the Metalektro Collective Labor Agreement, which means that we have good secondary employment conditions, including;
• 27 vacation days and 13 ATV days, PME Pension Fund (employee contribution 10.89%/employer 17.09%);
• Flexible working hours and a good work-life balance
• Training and development opportunities;

We asking

• At least a completed MBO education;
• You are available full-time;
• Work experience within a service organization;
• Affinity with service and (maritime) technology;
• Excellent command of the Dutch and English language, both spoken and written;

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